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Our Terms & Conditions: Clear Rules, Your Account

When you open an account at republik poker, you agree to the terms that govern how we handle your deposits, withdrawals, gameplay and account security.

Account creation in secondsWithdrawal verification within hoursDispute resolution via live support

Explore the Lobby Read FAQ

Jurisdiction, Eligibility and Account Responsibility

republik poker Service availability depends on jurisdiction. Users are responsible for checking local law before access.

Your account with republik poker is governed by the terms you accept at registration. Access to our lobby, live tables, slots and sportsbook depends on local law in your region. You must be of legal age where you live to hold an account. You are responsible

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for keeping your login credentials secure; we never ask for your password via email or support chat. Deposits and withdrawals through DANA, OVO, GoPay and QRIS are processed according to each payment provider's own terms. If you believe your account has been compromised, contact our support
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team immediately. All gameplay is subject to our house rules, displayed in each game's info panel.

Service availability depends on jurisdiction. Users are responsible for checking local law before access.

REACH US ANYTIME

How to Contact Us About These Terms

We keep our support channels open so you can get answers about your account, withdrawals or gameplay rules whenever you need them.

Live Chat Support Open the chat widget in the bottom right of the lobby. Our team responds during operating hours. Use this for quick questions about withdrawal timing, payment methods or account access.

Email Support Send formal requests, account recovery issues or data subject requests to [email protected]. We aim to respond within 24 hours on business days.

Account Settings Go to your profile, select Settings, then Account & Legal to review your agreement, update contact details or request a copy of our full terms.

YOUR SECURITY & DATA

How We Protect Your Account and Information

When you register, we collect your name, email, phone number and payment details so we can process deposits, verify withdrawals and keep your account secure.

Encryption & Session Security

Your login session is encrypted end-to-end. We log you out after 30 minutes of inactivity on desktop and 15 minutes on mobile to prevent unauthorized access if you leave your device unattended.

Payment Data Handling

When you deposit via DANA, OVO, GoPay or QRIS, we receive a transaction token but never store your full payment credentials. Each withdrawal is verified against your original deposit method before funds leave our account.

Cookie & Tracking Policy

We use cookies to keep you logged in, remember your game preferences and track page visits for site improvement. You can disable non-essential cookies in your browser settings without losing core functionality.

Account Verification

When you request a withdrawal, we verify your identity by matching the name and payment method in your account to your original signup. Large withdrawals may require additional checks; we notify you via email.

Data Retention & Deletion

We keep your account data for 7 years after closure to comply with anti-money-laundering rules and resolve disputes. You can request deletion of non-essential data anytime via support.

Contact for Privacy Issues

If you have concerns about how we handle your data, email [email protected] or use the live chat to request our Data Protection Officer. We respond to formal requests within 14 days.

Frequently Asked Questions About Our Terms

Below are the questions we hear most often from players about how our terms apply to their accounts, payments and gameplay.

Open the login page and tap 'Forgot Password?' to reset it via email or SMS to your registered phone number. If you can't receive either, contact live support immediately with proof of identity (email address or phone number on file) and we'll help you regain access.

You can withdraw any amount you've earned through gameplay, minus any active bets. There is no maximum, but very large withdrawals (over Rp 50,000,000) may require extra verification and can take up to 24 hours. We'll notify you by email if additional checks are needed.

Deposits via these methods are credited to your republik poker wallet immediately and do not expire. If you close your account, any remaining balance can be withdrawn to your original payment method within 30 days; after that, funds are forfeited under our terms.

Contact support within 48 hours with your transaction ID and details. We will investigate and freeze any suspicious activity. If a withdrawal was made without your permission, we can reverse it and return funds to your account pending verification with your payment provider.

Once we verify your identity, withdrawals via DANA, OVO, GoPay and QRIS usually arrive within 30 minutes to 2 hours. Bank transfers may take 1–3 business days. We'll send you a confirmation email as soon as the payout leaves our system.

No. Our terms require one account per person. If we detect duplicate accounts, all of them will be closed and funds will be held pending investigation. You can contact support if you accidentally created two accounts and need one closed.

Violations can result in temporary suspension, permanent account closure, or forfeiture of funds depending on the severity. Examples include using multiple accounts, manipulating games, colluding with other players or conducting prohibited transactions. We'll email you a detailed explanation before taking action.

Our Terms & Conditions: Clear Rules, Your Account

How to Contact Us About These Terms

How We Protect Your Account and Information

Encryption & Session Security

Payment Data Handling

Cookie & Tracking Policy

Account Verification

Data Retention & Deletion

Contact for Privacy Issues

Frequently Asked Questions About Our Terms

01 What happens if I forget my password or can't access my account?

02 Can I withdraw more than I deposited, or is there a maximum payout?

03 Do my DANA, OVO, GoPay and QRIS payments expire if I don't use them?

04 What if I dispute a withdrawal or notice an unauthorized transaction?

05 How long does it take for my withdrawal to reach DANA, OVO, GoPay or QRIS?

06 Am I allowed to have more than one account with republik poker?

07 What happens if I break a house rule or violate the terms?

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